Terms and conditions

Services

As a Growth Guide I support entrepreneurs and professionals in taking professional steps. My services include strategic sessions (such as 'A day in the field of your enterprise'), long-term Go-to-Market trajectories, speaking engagements and energetic sessions. My services are directed exclusively at professional clients and employed professionals, not at consumers as defined by law.

An assignment is confirmed once both parties have confirmed it in writing (by email). All services are delivered on a best-efforts basis, unless a specific result has been explicitly agreed upon in writing.

Rates and Payment

Rates are agreed upon in advance and are based on the nature and scope of the assignment.

• Sessions and shorter assignments: Invoiced after completion, with a payment term of 14 days.
• Trajectories (6–9 months): Invoiced monthly or per phase, as agreed in the assignment confirmation.

All amounts are exclusive of VAT.

Travel and Accommodation Expenses

For work at your location, travel costs (€0.23 per kilometre outside Soest) will be charged. Any accommodation costs are always discussed in advance and invoiced additionally.

Cancellation and Rescheduling by Client

I reserve time and space for our collaboration. For changes, the following policy applies:

• Up to 14 days before the start: Cancellation or rescheduling at no charge.
• Within 14 days before the start: 50% of the agreed amount will be charged.
• Within 48 hours before the start: The full amount will be invoiced.

For long-term trajectories, a notice period of one month applies, unless we have agreed otherwise in writing.

Force Majeure

Should I be unable to lead a session due to illness or force majeure, we will find an alternative date in mutual consultation. My liability is limited in such cases to rescheduling the appointment at no charge. If the force majeure lasts longer than two months, both parties may terminate the agreement in writing, with proportional settlement for the work already completed.

Nature of Energetic Guidance

Part of my work has an energetic character. These sessions are aimed at supporting professional steps, not at personal therapy or coaching. Energetic sessions are supplementary in nature and are expressly not a substitute for medical, psychological or psychiatric care. For issues in those areas, I always recommend consulting a doctor or specialist.

I cannot guarantee specific outcomes or results for the enterprise. Effectiveness depends in part on the openness and active involvement of the client in the process.

The client is personally responsible for how they respond to what comes up in a session. I am not liable for emotional or physical reactions that occur during or after a session, unless these are the direct result of intent or gross negligence on my part.

Liability and Personal Responsibility

My services are aimed at supporting entrepreneurs and professionals in taking professional steps. The client remains at all times personally responsible for the business decisions made based on our collaboration. I make no guarantees regarding business results, revenue growth or other measurable outcomes.

Personal responsibility of the client:

• You inform me in advance of any relevant health conditions, physical and mental, that may affect our collaboration. Damage resulting from failure to disclose or inaccurate disclosure is entirely at the client's expense.
• I reserve the right to refuse or terminate a session early if I deem this necessary for your wellbeing or that of others. In that case, no costs will be charged for the uncompleted portion.
• Information you share with me in the context of an assignment is provided to the best of your knowledge and in full. I am not liable for damage resulting from incorrect, incomplete or untimely information.

Limitation of liability:

• My liability is limited to cases of intent or gross negligence.
• Where liability is established, compensation is limited to the invoice amount of the relevant session or assignment.
• I am not liable for indirect damage, consequential damage, lost profits or revenue, missed savings or damage due to business interruption.
• Claims for damages lapse if they have not been reported to me in writing with substantiation within one year of arising.

Payment and Default

In the event of non-payment after the 14-day payment term, the client will receive a written reminder. If payment remains outstanding, the client is in default by operation of law and I am entitled to charge the statutory commercial interest rate (Section 6:119a of the Dutch Civil Code) and extrajudicial collection costs in accordance with the Dutch Decree on compensation for extrajudicial collection costs. While invoices remain outstanding, I have the right to suspend my activities.

Intellectual Property Rights

The methodologies, presentations and materials I develop are and remain my intellectual property. Nothing from my sessions or contributions may be shared with third parties or used commercially without my written permission.

Privacy

Everything we discuss during our sessions is confidential. I handle your data with care, in accordance with applicable privacy legislation. More information can be found in the privacy policy.

Complaints

Are you not satisfied with the collaboration? Please let me know, preferably as soon as possible and no later than two weeks after the reason arose. I take complaints seriously and aim to respond substantively within 14 days. We will try to resolve it together.

Complaints can be submitted via contact@isabelbrouwer.nl.

Changes to Terms

I reserve the right to amend these terms. The most current version is always available at isabelbrouwer.nl/en/terms/. For ongoing assignments, the terms in force at the time the agreement was concluded remain applicable.

Governing Law

These terms are governed by Dutch law. Any disputes will, after a genuine attempt to resolve them together, be submitted to the competent court in the district of Midden-Nederland.